How can I contact Brilliantly Bad Sports?
You can reach our customer service team at support@brilliantlybadsports.com. We’re happy to help with orders, product questions, or anything else you need.

Do you ship worldwide?
Yes, we ship internationally.

Where do you ship from?
All orders are shipped from Atlanta, Georgia, USA.

Can I change or cancel my order?
We work to process orders quickly, so any change or cancellation requests must be made within 12 hours of placing your order. After that, we’re unable to modify or cancel it — but you can return the order for a full refund once it arrives.

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal.

When will my order be processed?
Orders are processed between Monday and Friday (excluding holidays). Most orders ship within 1–3 business days of purchase. Please note that during peak seasons or sales, processing times may be slightly longer.

How long will it take to receive my order?
Delivery times depend on your location.

• U.S. orders: Typically arrive within 5–10 business days.

• International orders: May take 2–4 weeks, depending on customs and shipping conditions.

What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, please contact us — you may be eligible for a full refund or replacement.

Will I be charged customs or taxes?
Prices on our site are listed in U.S. dollars (USD) and do not include import duties or taxes. For international orders, any applicable customs fees or import taxes are the responsibility of the customer. For details, please check with your local customs office.

How do I return an item?
To start a return, email us at support@brilliantlybadsports.com with your order number and reason for return. We’ll provide detailed instructions to make the process easy.

What if the item I received is defective, incorrect, or damaged?
If you receive a defective or incorrect item, please contact us right away at support@brilliantlybadsports.com. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

When will I receive my refund?
Refunds are issued to your original payment method within 7–10 business days after we receive and inspect your return. If you haven’t seen the refund after this period, please check with your bank or card provider, as posting times may vary.